At SMARTZONE, we’re committed to delivering your order quickly, safely, and efficiently. Here’s everything you need to know about our shipping and delivery process.

📦 Processing Time

1–3 business days after payment is confirmed.

🌍 Shipping Times

We deliver worldwide. Estimated delivery times:

7–15 business days

7–12 business days

10–20 business days

10–25 business days

Note: Shipping times may vary based on location, customs, and carrier delays.

💰 Shipping Costs

on all orders over $ 199

✈️ Tracking Your Order

Once your order has shipped, you’ll receive a tracking number by email. You can monitor your delivery status anytime using the tracking link.

❗ Customs & Duties

International orders may be subject to customs duties or import taxes. These fees are the responsibility of the customer and vary by country.

🛑 Lost or Delayed Orders

If your order is significantly delayed or lost in transit, please contact our support team at contact@onesmartzone.com. We will assist you promptly and ensure a solution.

📬 Incorrect Shipping Information

Please ensure your shipping details are correct at checkout. SMARTZONE is not responsible for orders shipped to incorrect or incomplete addresses.

💬 Need Help?

Our customer service team is here to help!

Email us at contactt@onesmartzone.com with any delivery questions.

Processing Time:

All orders are processed within 1–3 business days after payment confirmation.

Estimated Delivery Times:

7–15 business days

7–12 business days

10–20 business days

10–25 business days

Note: Delivery times may vary due to customs, holidays, or local courier delays.

Shipping Costs:

on all orders over $ 199

Tracking:

Once your order ships, you'll receive a tracking number via email to monitor your delivery.

Customs & Duties:

International orders may be subject to additional customs fees, taxes, or import duties. These are the responsibility of the customer.

Address Accuracy:

Please double-check your shipping details before confirming your order. SMARTZONE is not responsible for lost deliveries due to incorrect address input.

🔁 Return Policy

Return Period:

You have 30 days from the delivery date to return an item.

Conditions for Return:

To be eligible for a return, your item must be:

How to Return an Item:

contact@onesmartzone.com with your order number and reason for return

Return shipping costs are the responsibility of the customer, except in cases of damaged or defective products.

Refunds:

Once your return is received and approved, your refund will be processed within 5–10 business days to your original payment method.

Non-Returnable Items:

💬 Questions?

We're here to help!

Contact our customer support team at contact@onesmartzone.com for any shipping or return concerns.