📦 Delivery Policy

Processing Time

Orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.

Shipping Time

7 to 15 business days
3 to 7 business days

Shipping times may vary depending on your location and external factors beyond our control (e.g., customs delays).

Shipping Costs

Shipping fees are calculated at checkout based on your location and the weight of your order. Free shipping may apply for certain promotions or minimum purchase amounts.

Order Tracking

Once your order is shipped, you will receive a tracking number by email. Please allow 48 hours for the tracking information to update.

Delivery Issues

If your package is delayed, lost, or damaged during transit, please contact us at [your support email]. We will work with the carrier to resolve the issue as quickly as possible.

Incorrect Address

Please double-check your delivery address before placing your order. We are not responsible for orders shipped to incorrectly entered addresse

🚚 Shipping & Returns Policy

Shipping Information

Processing Time:

Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time:
7–15 business days
3–7 business days
Delivery times vary depending on your location and unforeseen circumstances (e.g., customs delays).

Shipping Fees:

Shipping costs are calculated at checkout based on your location and order weight. Free shipping may be offered during promotions or for orders over a certain amount.

Tracking:

Once your order has shipped, you’ll receive a tracking number via email. Please allow up to 48 hours for tracking information to become available.

Return & Refund Policy

Return Window:

We accept returns within 14 days of delivery for unused, undamaged items in their original packaging.

Non-Returnable Items:

• Used or damaged products
• Items without original packaging
  
• Final sale or discounted items (if stated)
  

1. Return Process:
   Contact our support team at contact@onesmartzone.com
   
   with your order number.
2. We'll provide return instructions and the return address.
   
3. Once received and inspected, a refund will be issued to your original payment method within 5–7 business days.

Return Shipping Costs:

The customer is responsible for return shipping unless the item arrived defective or incorrect.

Wrong or Damaged Item?

Contact us immediately with photos of the item. We’ll send a replacement or issue a full refund.