At SMARTZONE, we’re committed to delivering your order quickly, safely, and efficiently. Here’s everything you need to know about our shipping and delivery process.
📦 Processing Time
1–3 business days after payment is confirmed.
🌍 Shipping Times
We deliver worldwide. Estimated delivery times:
7–15 business days
7–12 business days
10–20 business days
10–25 business days
Note: Shipping times may vary based on location, customs, and carrier delays.
💰 Shipping Costs
on all orders over $ 199
✈️ Tracking Your Order
Once your order has shipped, you’ll receive a tracking number by email. You can monitor your delivery status anytime using the tracking link.
❗ Customs & Duties
International orders may be subject to customs duties or import taxes. These fees are the responsibility of the customer and vary by country.
🛑 Lost or Delayed Orders
If your order is significantly delayed or lost in transit, please contact our support team at contact@onesmartzone.com. We will assist you promptly and ensure a solution.
📬 Incorrect Shipping Information
Please ensure your shipping details are correct at checkout. SMARTZONE is not responsible for orders shipped to incorrect or incomplete addresses.
💬 Need Help?
Our customer service team is here to help!
Email us at contactt@onesmartzone.com with any delivery questions.
Processing Time:
All orders are processed within 1–3 business days after payment confirmation.
Estimated Delivery Times:
7–15 business days
7–12 business days
10–20 business days
10–25 business days
Note: Delivery times may vary due to customs, holidays, or local courier delays.
Shipping Costs:
on all orders over $ 199
Tracking:
Once your order ships, you'll receive a tracking number via email to monitor your delivery.
Customs & Duties:
International orders may be subject to additional customs fees, taxes, or import duties. These are the responsibility of the customer.
Address Accuracy:
Please double-check your shipping details before confirming your order. SMARTZONE is not responsible for lost deliveries due to incorrect address input.
🔁 Return Policy
Return Period:
You have 30 days from the delivery date to return an item.
Conditions for Return:
To be eligible for a return, your item must be:
How to Return an Item:
contact@onesmartzone.com with your order number and reason for return
Return shipping costs are the responsibility of the customer, except in cases of damaged or defective products.
Refunds:
Once your return is received and approved, your refund will be processed within 5–10 business days to your original payment method.
Non-Returnable Items:
💬 Questions?
We're here to help!
Contact our customer support team at contact@onesmartzone.com for any shipping or return concerns.
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