Smart Automatic Pet Feeder & Water Dispenser – 3.5L Food & 2L Water Fountain (WiFi Tuya)

Onesmartzone Shipping Policy

At Onesmartzone, we are dedicated to providing a smooth and reliable shipping experience. Below you will find detailed information about our shipping destinations, processing times, costs, and policies.

1. Shipping Destinations

We currently ship to:

✅ United States: All states and regions.

✅ International: Selected countries worldwide (availability shown at checkout)

2. Order Processing Time

✅ Orders are processed within 1-3 business days after payment confirmation.

✅Processing times may be extended during holidays, high-demand periods, or promotional events..

3. Shipping Methods & Estimated Delivery Times

📦Tracking Information

4. Shipping Costs

✅Standard shipping is free for domestic orders.

✅Expedited and international shipping costs vary depending on the destination and selected shipping method.

✅Final shipping fees will be displayed at checkout.

5. Customs, Duties & Taxes (International Orders)

✅International customers may be responsible for customs duties, import taxes, or other regulatory fees imposed by their country.

✅Onesmartzone is not liable for additional charges. We recommend checking your country’s customs policies before placing an order.

6. Lost, Stolen, or Delayed Shipments

✅Lost Packages: If your order is lost in transit, please contact us, and we will assist in filing a claim.

✅Stolen Packages: We are not responsible for packages marked as “Delivered” but reported as stolen. Please ensure you provide a secure delivery address.

✅Delays: Shipping delays can occur due to weather conditions, customs processing, or peak seasons. We appreciate your patience.

7. Address Errors & Undeliverable Packages

✅Please double-check your shipping address before placing an order.

✅If a package is returned due to an incorrect or incomplete address, you may be responsible for additional reshipping fees.

8. Contact Us

📧 Email: contact@onesmartzone.com

📞 Phone: +1(463) 3331-287

Thank you for shopping with Onesmartzone! We value your trust and look forward to delivering your order safely.

🚚 Onesmartzone Customer Service Team ✨

Return & Refund Policy – OneSmartZone

YAt OneSmartZone, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and refund policy below.).

1. Return Eligibility

We accept returns under the following conditions:

✅Items must be unused, unworn, and in their original packaging.

✅Return requests must be made within 30 days of receiving your order

✅Items must include all original tags, accessories, and manuals

📌 Non-Returnable Items:

✅Gift cards, personalized items, and clearance sale products

✅Items damaged due to customer misuse.

2. How to Initiate a Return

1️⃣ Contact Us: Email us at contact@onesmartzone.com with your order number and reason for return

2️⃣ Approval: We will review your request and send return instructions if eligible

3️⃣ Ship the Item: Send the item back using a trackable shipping service (return shipping fees are the customer’s responsibility)

4️⃣ Processing: Once received, we will inspect the item and process your refund or exchange

3. Refund Process

✅Approved refunds will be credited to the original payment method within 5-10 business days

✅Shipping fees are non-refundable unless the return is due to a mistake on our part

✅If your refund is delayed, check with your bank or payment provider before contacting us

4. Exchanges

We offer exchanges only for defective or damaged items. If you need an exchange, please contact us with photos of the issue.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please email us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund.

6. Cancellations & Order Modifications

✅Orders can only be canceled or modified within 24 hours of purchase

✅After processing, we cannot make changes or cancel the order

7. Contact Us

For any return or refund inquiries, feel free to reach out:

📧 Email: contact@onesmartzone.com

📞 Phone: +1(463) 3331-287

Thank you for shopping with OneSmartZone! 😊

📧 Email: contact@onesmartzone.com

📞 Phone: +1 (463) 3331-287

📍 Business Hours: Monday – Friday: 9 AM – 6 PM (EST)/ Saturday – Sunday: Closed