What payment methods do you accept?
You can use all major Credit Cards and PayPal in our store.
How secure is my personal information?
Our website uses SSL encryption and the highest industry standards to protect your personal information.
My tracking number is not working.
90% of our orders have a tracking number available. Please contact us at contact@onesmartzone.com if you need more details.
How do I know if my order has been shipped out?
When your items have been dispatched, you will receive a notification email to your registered email address and phone number. The tracking number is usually available within the next few days.
How long does shipping take?
Standard International Shipping: 8-20 business days. Most orders leave our warehouse within 1-3 business days.
Do you ship internationally?
Yes, we ship worldwide every day. Shipping is available to most countries.
What if I receive a damaged or faulty product?
If you receive a damaged or faulty product, send us photographic or video proof, and we will send you a replacement free of charge.
My package is stuck in customs, what can I do?
Customs and postal services are separate entities. Contact your country's customs department for more information. We are not responsible for delays or customs fees.
Can I change my shipping address?
If you need to change your shipping address, contact us as soon as possible. However, once your order is processed, we cannot guarantee any changes.