FAQ - OneSmartZone
What payment methods do you accept?
We accept all major credit cards and PayPal.
How secure is my personal information?
Our website uses SSL encryption and the highest industry standards to protect your personal data.
My tracking number isn’t working. What should I do?
90% of our orders have a tracking number. If yours doesn't work, please contact us at contact@onesmartzone.com.
How do I know if my order has been shipped?
Once your items are dispatched, you'll receive a notification by email and text. Tracking will usually be available within a few days.
How long does shipping take?
Standard international shipping: 8–20 business days. Most orders are shipped within 1–3 business days.
Do you ship internationally?
Yes, we ship worldwide. Shipping is available to most countries.
What if I receive a damaged or faulty product?
If you receive a damaged or faulty item, send us a photo or video proof and we will send a replacement free of charge.
My package is stuck in customs. What can I do?
Customs and postal services are separate. Please contact your country’s customs office for details. We are not responsible for delays or fees.
Can I change my shipping address?
If you need to change your shipping address, contact us as soon as possible. Once your order is processed, changes may not be possible.