Return and Refund Policy

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We want you to be completely satisfied with your purchase from OneSmartZone. If you are not satisfied, we’re here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided the following conditions are met:

  • The item is unused and in the same condition as you received it

  • The item is in its original packaging

  • You provide proof of purchase (order number or receipt)

Returns requested after 30 days will not be accepted.

2. Non-Returnable Items

Certain items cannot be returned:

  • Gift cards

  • Downloadable digital products

  • Items marked as "Final Sale"

3. Return Process

To initiate a return, please contact our customer service at:

📧 Email: contact@onesmartzone.com
Include your order number, the item you want to return, and the reason for return.

Once approved, we will send you return instructions and a return address.

Please do not send your purchase back without contacting us first.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Shipping fees are non-refundable.

5. Damaged or Defective Items

If you received a damaged or defective item, please contact us within 7 days of receiving your order. Include photos and a description of the issue. We will replace or refund your item at no additional cost.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account again

  • Then contact your credit card company — it may take some time before your refund is officially posted

  • If you’ve done all of this and still have not received your refund, please contact us at contact@onesmartzone.com

7. Contact Us

For more information about our return and refund policy, please contact us:

📧 Email: contact@onesmartzone.com
📞 Phone: +1463-3331-287
🏢 Address: 6620 HOLLOW RUN DR APT INDIANAPOLIS, IN